Technology Hardware
Find quick fixes to common Chromebook problems.
Access a variety of resources and info provided by OUSD.
Get Help
If you need help with anything tech-related (Chromebooks, Google Accounts, Printers, Networks, Illuminate, Clever), you can email helpdesk@ousd.org.
Information for Staff
Access a variety of resources and info provided by OUSD.
Enter assessment data, and view reports.
Internet Access Options for Teachers
Chromebook Loaner Agreement (no signature required)
Teacher Chromebooks: Please have teachers refer to the Technology Department website to request a Teacher Chromebook (OEA).
Tech Support Hotlines
OUSD Hotline: 510-879-1211
OUSD loaner Chromebooks
Site-based distribution of devices
Instructional technology (Clever, ed tech apps, assessment)
Scanners
Aeries (U1, scanning devices)
Teacher Chromebooks and hotspots
Tech Exchange: 510-866-2260
#OaklandUndivided hardware issues (Chromebooks and hotspots)
Hotspot connectivity issues (1Million Project hotspots/smartphones and T-Mobile hotspots)
Setting up home broadband (Comcast Internet Essentials)
Support families with completing the Tech Check survey
OUSD Tech Hubs Now Open for Drop-Off
Repair Hubs are now open across five OUSD High Schools! Students and parents can drop off district-loaned Chromebooks and #OaklandUndivided Chromebooks to one of the Tech Hubs to be repaired and then can be picked up! School Data Tech Leads can drop off and pick up devices on behalf of students.
See the fliers for drop-off hours!
School WiFi Networks Extended
*ONLY WORKS ON DISTRICT CHROMEBOOKS PROVIDED TO STUDENTS*
An important update is the OUSD Community Wifi Access Map. Locations on this map correspond with select OUSD school sites and they feature a WiFi network called OUSD Chromebook. Signal strength has been turned up at these locations, and families can drive up to one of the sites and connect. This WiFi service is for those families who do not have a viable internet option at home or who just need to connect to a stable and robust wifi signal. OUSD Chromebooks will automatically connect to the network. We will continue to add more sites based on results and requests from the Google Form survey available in the map description.
