Technology Hardware

Find quick fixes to common Chromebook problems.

Access a variety of resources and info provided by OUSD.

Get Help

If you need help with anything tech-related (Chromebooks, Google Accounts, Printers, Networks, Illuminate, Clever), you can email helpdesk@ousd.org or use the OUSD Help Desk system.

Information for Staff

Chromebook Fixes

Find quick fixes to common Chromeboox problems.

OUSD Technology Homepage

Access a variety of resources and info provided by OUSD.

Illuminate

Enter assessment data, and view reports.

Internet Access Options for Teachers

Chromebook Loaner Agreement (no signature required)

Using Aeries to Collect Tech Status Data for Students

Teacher Chromebooks: Please have teachers refer to the Technology Department website to request a Teacher Chromebook (OEA).

Tech Support Hotlines

OUSD Hotline: 510-879-1211

    • OUSD loaner Chromebooks

    • Site-based distribution of devices

    • Instructional technology (Clever, ed tech apps, assessment)

    • Scanners

    • Aeries (U1, scanning devices)

    • Teacher Chromebooks and hotspots

Tech Exchange: 510-866-2260

    • #OaklandUndivided hardware issues (Chromebooks and hotspots)

    • Hotspot connectivity issues (1Million Project hotspots/smartphones and T-Mobile hotspots)

    • Setting up home broadband (Comcast Internet Essentials)

    • Support families with completing the Tech Check survey

Guides for Families (see Family Central for more materials)

School WiFi Networks Extended

*ONLY WORKS ON DISTRICT CHROMEBOOKS PROVIDED TO STUDENTS*

An important update is the OUSD Community Wifi Access Map. Locations on this map correspond with select OUSD school sites and they feature a WiFi network called OUSD Chromebook. Signal strength has been turned up at these locations, and families can drive up to one of the sites and connect. This WiFi service is for those families who do not have a viable internet option at home or who just need to connect to a stable and robust wifi signal. OUSD Chromebooks will automatically connect to the network. We will continue to add more sites based on results and requests from the Google Form survey available in the map description.