Instructional Technology

Get Help

If you need help with anything tech-related (Chromebooks, Google Accounts, Printers, Networks, Illuminate, Clever), you can email helpdesk@ousd.org or use the OUSD Help Desk system.

Tech Support Hotlines

OUSD Hotline: 510-879-1211

    • OUSD loaner Chromebooks

    • Site-based distribution of devices

    • Instructional technology (Clever, ed tech apps, assessment)

    • Scanners

    • Aeries (U1, scanning devices)

    • Teacher Chromebooks and hotspots

Tech Exchange: 510-866-2260

    • #OaklandUndivided hardware issues (Chromebooks and hotspots)

    • Hotspot connectivity issues (1Million Project hotspots/smartphones and T-Mobile hotspots)

    • Setting up home broadband (Comcast Internet Essentials)

    • Support families with completing the Tech Check survey

Information for Staff

Internet Access Options for Teachers

Chromebook Loaner Agreement (no signature required)

Using Aeries to Collect Tech Status Data for Students

Teacher Chromebooks: Please have teachers refer to the Technology Department website to request a Teacher Chromebook (OEA).

Clever Portal

Access Clever, your hub for classroom technology.

Clever Academy

Get help and training to make Clever work for you in the classroom.

Guides for Families (see Family Central for more materials)

Google Training for Teachers

Technology Videos for Students

Blended Learning