Technology Distribution Memo
DLL Training Sessions
Webinars Hosted 10.28-10.30.20 (Slide Deck)
Tech Support Hotlines
OUSD Hotline: 510-879-1211
OUSD loaner Chromebooks
Site-based distribution of devices
Instructional technology (Clever, ed tech apps, assessment)
Aeries (U1, scanning devices)
Teacher Chromebooks and hotspots
Tech Exchange: 510-866-2260
#OaklandUndivided hardware issues (Chromebooks and hotspots)
Hotspot connectivity issues (1Million Project hotspots/smartphones and T-Mobile hotspots)
Setting up home broadband (Comcast Internet Essentials)
Support families with completing the Tech Check survey
See Phil Williams Waiver and Instructions for a printable handout.
Families complete the waiver (Q and A Document about Waiver)
Fillable Form at Kiosk: Spanish and English Fillable Waiver
Hotspot Troubleshooting for DLLs
Resolving Mic Issues
Check the mic settings: Can be done in Zoom under Audio Settings and on the Chromebook, also in Audio Settings.
Make sure OS is updated to the latest version on Chrome (From Google: How to check if it is updated)
Information for Staff
Chromebook Loaner Agreement (no signature required)
Teacher Chromebooks: Please have teachers refer to the Technology Department website to request a Teacher Chromebook (OEA).
Aeries Editing Access for DLLs
Thanks to Tech Services (Steve Mason), DLLs will now have access to Aeries to be able to modify U1 fields and scan devices!
For DLL's who are teachers they have additional accounts created for them. They will need to login with the aeries sign in (not with the google sign in). See screen shot for what Aeries sign in looks like. The username is firstname.lastname and pw: first initial+lastname. DLLs that are teachers should have access by tomorrow if they don't already.
If you are not a teacher, DLLs will login with Google. This has already been set up as no additional accounts had to be created.