Get Help

If you need help with anything tech-related (Chromebooks, Google Accounts, Printers, Networks, Illuminate, Clever), you can email helpdesk@ousd.org or use the OUSD Help Desk system.

Technology Distribution Memo

Technology Distribution Memo

Five Touch points for Notifying families of #OU Devices Pick-Ups

DLL Training Sessions

Webinars Hosted 10.28-10.30.20 (Slide Deck)

DLL Webinar 10.28.20 I DLL Webinar 10.29.20 I DLL Webinar 10.30.20


Tech Support Hotlines

OUSD Hotline: 510-879-1211

    • OUSD loaner Chromebooks

    • Site-based distribution of devices

    • Instructional technology (Clever, ed tech apps, assessment)

    • Scanners

    • Aeries (U1, scanning devices)

    • Teacher Chromebooks and hotspots

Tech Exchange: 510-866-2260

    • #OaklandUndivided hardware issues (Chromebooks and hotspots)

    • Hotspot connectivity issues (1Million Project hotspots/smartphones and T-Mobile hotspots)

    • Setting up home broadband (Comcast Internet Essentials)

    • Support families with completing the Tech Check survey

#OaklandUndivided Waivers

See Phil Williams Waiver and Instructions for a printable handout.

Families complete the waiver (Q and A Document about Waiver)

Fillable Form at Kiosk: Spanish and English Fillable Waiver

Printable Versions

Common Forms

Appeals Form 2.0 Form

Additional Hotspot Request Form

Device Pick-Up Request

Hotspot Troubleshooting for DLLs

Resolving Mic Issues

Check the mic settings: Can be done in Zoom under Audio Settings and on the Chromebook, also in Audio Settings.

Make sure OS is updated to the latest version on Chrome (From Google: How to check if it is updated)

Information for Staff

Internet Access Options for Teachers

Chromebook Loaner Agreement (no signature required)

Using Aeries to Collect Tech Status Data for Students

Teacher Chromebooks: Please have teachers refer to the Technology Department website to request a Teacher Chromebook (OEA).

Aeries Editing Access for DLLs

Thanks to Tech Services (Steve Mason), DLLs will now have access to Aeries to be able to modify U1 fields and scan devices!

For DLL's who are teachers they have additional accounts created for them. They will need to login with the aeries sign in (not with the google sign in). See screen shot for what Aeries sign in looks like. The username is firstname.lastname and pw: first initial+lastname. DLLs that are teachers should have access by tomorrow if they don't already.

If you are not a teacher, DLLs will login with Google. This has already been set up as no additional accounts had to be created.